Here are top four unique things
we offer our customers.
QQLink 2.5 - Comprehensive Transport Quoting Tool
Request quotes from any device. With your contact information pre-filled, QQLink 2.0 saves time so you can focus on your customers.
Live Chat
Connect with a real US-based transport professional in seconds during business hours. No bots, callbacks, or phone tag—just fast, direct support.
Lightning Fast Email Response
Team Alex typically responds to emails within 5 minutes during business hours, keeping your transports moving without unnecessary delays.
Best Customer Service - ZERO Phone Call Required
Get fast, efficient service without phone holds, callbacks, or phone tag. Team Alex keeps communication simple, quick, and convenient.
Communications
After-Hours Notification
Whenever you contact Team Alex, you will receive a notification informing you if they are currently closed and when you can expect a response, which is typically by the next business day.
NO BOTS - You are always dealing with a real human
When you contact Team Alex, you connect with a real U.S.-based transport professional—not a bot. Real people, real answers, fast service.
QQLink 2.0 (New Version)- Quote Tool
Request Two-Way Quotes
Get round-trip pricing with one simple request. QQLink eliminates the need to submit a separate quote for the return trip.
Easily Request Quotes for Large Multi-Unit Orders
Quickly request quotes for multiple vehicles. Add VINs, upload gate passes, or enter vehicles individually by year, make, and model.
Request For A Quote To Be Sent Directly To Your Customer
Use QQLink to send transport quotes directly to your customer, eliminating extra steps and making the decision process faster and easier.
Request Quotes For Large Trucks & Cargo Vans
QQLink handles cars, SUVs, pickups, cargo vans, and large trucks with a simple quote process that captures the details needed for accurate pricing.
Send a Quote Copy to a Colleague
Use your QQLink to easily CC a copy of your transport quote to a colleague at your dealership.
Helper Videos
Team Alex has included helper videos at various stages of the quote request process, particularly at points where users often have questions or uncertainties about specific topics.
Transport Quotes
We Do Not Rely On AI For Quotes
While Team Alex embraces technology and automation, every transport quote is reviewed by a real professional. Accurate pricing still requires human experience, judgment, and current market knowledge.
Easily Reassign an Order to Your Customer
Quickly convert a dealer transport order to a customer-paid order when responsibility for shipping costs changes.
Dispatch & Fraud Prevention Protocals
Strict Fraud Prevention Protocols
Team Alex uses advanced carrier verification to help protect every transport. Once dispatched, you receive the carrier’s contact information, MC number, verified driver’s license, and transport truck photo.
Dispatch Notices with Driver & Truck Verification
Our dispatch notices include the carrier’s driver’s license and truck photo, helping you verify that the correct carrier is arriving for pickup.
Origin Contact - Fraud Prevention Email
Since the origin contact is essential for fraud prevention, we now send them an email detailing their responsibilities. Additionally, we include a video that explains how they can assist in preventing fraud once your transport order is processed.
Origin Contact - Fraud Prevention 🎥Video
This informative fraud prevention video is emailed to the origin contact once an order is processed, along with detailed instructions explaining their role in preventing carrier fraud.
Orders - Dealer Paid
Customer Intro Email
After submitting a transport order for a private individual, the destination contact will receive an email containing an introductory video that explains our transport process. The email will encourage them to reach out to Team Alex with any questions they may have. You will also receive a copy of this email. This video is designed to set realistic expectations and help customers understand what to expect during the transportation process.
Customer Intro 🎥 Video
Here is our customer introduction video, which guides customers through the transport process and sets realistic expectations for what they can expect.
"Just In Case" Email
After a vehicle is picked up, both parties will receive an email titled "Just in Case," which outlines the steps to take in the rare event of transport damage. This email also includes a video.
"Just In Case" 🎥 Video
This video outlines what to do in the rare event of transport damage.
"Customer" Delivery Video
Team Alex is committed to improving the customer experience by educating clients about the transport process. We’ve created a delivery video that explains the steps for delivering a vehicle to a private location, which is sent to every customer receiving a car at home.
"Customer" Delivery🎥 Video
Take a minute to watch our video that explains the steps for delivering a vehicle to a private location. This video is sent to every customer receiving a car at home.
Transport Status Link
In the near future, Team Alex will be implementing one of the most innovative transport tools in the industry. The transport status link will provide real-time updates on the status of each transport. There is also a dynamic knowledge center that addresses the most common concerns at every stage of the transport process.
Dealer Portal
Team Alex is excited about the upcoming launch of their dealer portal, which will be available in the next few months. This portal will enable dealer contacts to view quotes and access information about current and past orders, including their statuses. Users will have the ability to download invoices, check payment statuses, and access bill of lading documents. Furthermore, managers and accounting staff will be able to review all orders and quotes for their dealership, or for multiple dealerships if they oversee more than one.
Orders - Customer Paid
"Ready Date" Confirmation Email
Upon requesting a transport quote, the referring dealer will receive a read-only copy of the customer's quote. Once they move forward with their order, the dealer contact will receive an email confirming the order and requesting a "Green Light" on the ready date.
"We Have A Video For That"
Vehicle logistics involve many moving parts, and it’s essential for customers to understand the process for a positive experience. We believe explainer videos are the best way to educate them, which is why Team Alex has produced over 100 of them.
Stay tuned for more updates from Team Alex.
Explainer Videos
Team Alex offers a wide range of explainer videos aimed at simplifying the complexities of vehicle transport. In today's fast-paced world, where attention spans are shorter than ever, these engaging videos serve as a valuable resource, making complicated information more accessible and understandable for everyone.