Origin Contact Instructions
Carrier Fraud Prevention
Preventing Carrier Fraud Is Everyone’s Responsibility
In response to the widespread issue of carrier fraud affecting our nation, Team Alex and SYCN Auto Logistics have implemented some of the most stringent protocols in the industry for assigning carriers. Carriers now undergo a thorough vetting process, which includes collaboration with HIGHWAY, a national provider of carrier identity solutions.
These measures help ensure the legitimacy of the carriers assigned to transport your vehicles. However, this rigorous effort can be undermined if the origin contact does not adhere to a few simple guidelines.
When a load is assigned to a carrier, the origin contact will receive a dispatch notice from Team Alex. This notice will include essential information about the carrier, such as the company name, contact phone numbers, the truck’s MC number or registration, and the driver’s license information.
To ensure a smooth vehicle pickup process when a carrier arrives, please follow these simple steps:
🔸 Verify Identity: Ask the carrier to present their driver’s license. Make sure it matches the information we have provided.
🔸Document Verification: Take clear photos of the driver’s license, as well as several pictures of the truck. Be sure to capture images of any signage on the truck displaying the MC number, as well as a photo of the truck’s license plate.
🔸Match Check: If any of the information provided by the driver does not match the details you have, do not release the vehicle to that carrier. In this case, contact Team Alex via text during business hours at 954-933-8329. If it is after business hours, inform the carrier that you will not be releasing the vehicle to them and ask them to leave.
Additionally, a representative from the dealership should supervise the load inspection, loading, and unloading of the vehicle. They must also sign the Bill of Lading.
By following these steps, you will help ensure that vehicles are handed over to the correct assigned carrier, preventing potential scams. This process establishes a strong chain of custody and helps guarantee that the vehicle arrives safely at its destination.
We appreciate your cooperation in helping combat carrier fraud!
Team Alex - Dealer Transport Specialists
Team Alex is an independent agent of
ShipYourCarNow LLC (SYCN Auto Logistics).
You can instantly reach a team member during business hours
via Team Alex's Live Chat, a dedicated texting platform.
TEXT (954-933-8329)