Question 1

🔰 Origin Contact – Fraud Prevention Email & Video

Accepted Answer

This fraud prevention email is automatically sent to the origin contact once the order is processed, along with detailed pickup instructions explaining their role in helping prevent carrier fraud.Because the origin contact is responsible for releasing the vehicle at pickup, they play an important role in verifying that the correct carrier, driver, and truck have arrived.The video walks them through what to look for, what to confirm, and why the vehicle should only be released to the approved carrier listed on the dispatch notice.This helps protect the customer, the dealership, and the vehicle by supporting a clear chain of custody at the time of pickup.

Question 2

✅ Every Quote Created by a Live Transport Agent

Accepted Answer

Team Alex does not use AI-generated rates or automated pricing tools to create our transport quotes.Every quote is created by an experienced vehicle transport professional who understands the real-world factors that affect pricing, including carrier availability, route demand, vehicle type, distance, timing, and current market conditions.Automated pricing can miss important variables and sometimes produce rates that do not reflect what it will realistically take to move the vehicle.With Team Alex, your quote is prepared by people who understand the industry, the route, and the market—and know what it takes to price a transport properly from the start.This helps provide:✅ More realistic transport pricing✅ Every quote created by a live transport agent✅ Better insight into route and market conditions✅ Fewer surprises after the quote✅ A more professional quoting experienceOur goal is simple: provide practical, realistic transport quotes created by experienced transport professionals—not generated by an algorithm.

Question 3

💥 Fast, Responsive Support

Accepted Answer

Fast communication is the foundation of a great transport experience.Our communication support is focused on:✅ Fast email responses✅ Live chat support during business hours✅ Live U.S.-based transport agents✅ No waiting on hold✅ No voicemail runaround✅ No waiting for callbacks just to get a responseDuring business hours, Team Alex gives customers and dealerships direct access to live U.S.-based transport agents who respond quickly through email and live chat.

Question 4

🎯Your Customer’s Transport Introduction & Video

Accepted Answer

Once your dealership’s transport order for a vehicle being delivered to a private individual goes live, Team Alex automatically sends your customer an introductory email and video.The video explains the transport process, what to expect from pickup through delivery, and helps establish realistic expectations from the very beginning.By educating your customer upfront, we help reduce confusion and answer many common questions before they arise—creating a smoother experience for your customer and your dealership.Your customer is also encouraged to contact Team Alex directly with transport-related questions, reducing the amount of follow-up your dealership needs to handle.For complete transparency, your dealership receives a copy of the email, so you know exactly what information was provided to your customer.🎥 Watch the Customer Introduction Video

Question 5

🎥 Customer Delivery Instruction Video

Accepted Answer

Team Alex helps prepare customers for a smoother vehicle delivery experience.Every customer receiving a vehicle at a private residence is sent a short delivery video explaining what to expect, how to prepare, and the important steps to follow when the carrier arrives.Better prepared customers. Fewer surprises. Smoother deliveries.▶ Watch Our Customer Delivery Video

Question 6

🎥 Transport Explainer Videos

Accepted Answer

Team Alex offers a growing library of short, easy-to-follow explainer videos designed to make vehicle transport simpler and easier to understand.From pickup and delivery expectations to carrier verification, timing, insurance, and common transport questions, our videos break down important topics into clear, practical information your team and customers can quickly understand.

Question 7

Turn Your Quote Into an Order — Online” (coming soon)

Accepted Answer

Your Team Alex web quote seamlessly continues into your order form. The information you provided when requesting the quote is already pre-filled, so there’s no need to enter it again.✅ Review✅ Confirm✅ Submit🏁 Done

Question 8

Interactive Web-Based Quote (coming soon)

Accepted Answer

Team Alex now delivers quotes through a web-based format that can be viewed easily from your desktop or your phone.Because traditional emailed quotes often contain multiple links to important information, they can sometimes be flagged as spam or fail to reach your inbox. Our web-based quote system helps solve that problem by giving you a more reliable and accessible way to view your quote.When your quote is ready, you will receive both an email and a text message with a direct link to access it.

Question 9

Read-Only Copy of Your Customer’s Quote

Accepted Answer

When a dealership refers a customer and that customer requests a quote, Team Alex provides a read-only copy of that quote to the referring dealership contact.This also applies when the dealership uses its QQLink to request the quote on the customer’s behalf—which is often the best and easiest way to refer customers to Team Alex.

Question 10

Request a Quote to Be Sent Directly to Your Customer

Accepted Answer

Team Alex makes it easier to send transport quotes directly to customers who are managing their own transportation.Using your personalized QQLink, you can request that a quote be sent directly to your customer.Because your dealership and contact information is already pre-populated, there’s no need to enter it again.Simply provide the vehicle and transport details, and Team Alex handles the rest.✅ Fewer steps ✅ Less data entry 😎 A smoother experience for you and your customer