Readiness

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☑ The ESTIMATED pickup window is 1 - 4 days from the ready-to-ship date unless otherwise noted, NOT including Sundays and holidays.

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☑ The vehicle must be 100% ready to ship at the business opening on the designated ready-to-ship date. Contact Team Alex at least 24 hours before the scheduled ready date if I need to modify that date.

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☑ If the vehicle is not ready when the carrier is en route or arrives, the transport order may be subject to a "no load" fee ranging from 25% to 100% of the transport fee.

 

☑ The originating party is responsible for ensuring they provide the carrier with the correct vehicle and documenting the number of keys, books, and accessories on the BOL.

 

Delivery

 

☑ Deliveries to the dealerships must be received, inspected, and signed for by a dealership representative. The destination contact at the dealership will not give consent for a carrier to leave the vehicle in an "after-hours" night drop.

 

☑ Deliveries to customers  -  I will encourage my customers to view the videos and read all emails sent by Team Alex regarding their shipment.

 

☑ Team Alex and the carrier will make every effort to deliver vehicles on time and meet target delivery dates approximately 99% of the time. However, they cannot control factors such as traffic, breakdowns, roadwork, or other unforeseen shipment delays. Delays are an inherent part of the shipping industry, and no compensation or discounts on shipping rates can be provided due to delays.

 

☑ If, for any reason, including but not limited to transport damage, the receiving party refuses to take possession of the vehicle after reasonable efforts have been exhausted, the dealership will be responsible for shipping it back to the origin and paying applicable storage fees.

 

Damage

 

☑ Any damages must be reported to Team Alex and submitted on a damage claim form within 24 hours of delivery. It's important to report damages within this timeframe and note them on the Bill of Lading (BOL) signed by both parties or to document them with pictures and/or video while the carrier is still present. Failure to report damages within 24 hours and note them on the BOL or with a video may result in insurance companies not accepting a claim and not paying for the damages.

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​☑ The carrier is responsible for documenting any existing damages or blemishes on a vehicle and noting them on the bill of lading when loading and delivering the vehicle. They are not responsible for acting as a third-party appraiser and inspecting the vehicle on behalf of the receiving party.

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☑ The carrier is responsible for documenting any existing damages or blemishes on a vehicle and noting them on the bill of lading when loading and delivering the vehicle. They are not responsible for acting as a third-party appraiser and inspecting the vehicle on behalf of the receiving party.

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☑ If damage occurs during loading, the origin party must not release the vehicle. They should immediately contact Team Alex unless the damage is minor and the receiving party has been notified and has agreed that shipping should continue.

 

☑ After submitting an internal damage claim, the ShipYourCarNow claims team will be my point of contact for updates and information concerning the claim, not Team Alex. No vehicle repairs should be initiated until a ShipYourCarNow claims team representative gives instructions. I also acknowledge that I will not receive compensation other than repairing or replacing the vehicle's damage.

 

☑ The carrier's cargo insurance covers damage caused by driver negligence and accidents. However, the carrier's insurance does not cover "Acts of God," such as weather events or flying debris. Damage from "Acts of God," like a cracked windshield or paint chips from flying debris, will be covered by the vehicle's insurance and compensated by that insurance, not by the carrier or SYCN and their respective insurance. This policy is not unique to SYCN but is shared amongst most transport companies.

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We encourage you to visit our FAQ page, where many of the most common questions are addressed.