Readiness

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☑ The ESTIMATED pickup window is 1 - 4 days from the ready-to-ship date unless otherwise noted, NOT including Sundays and holidays.

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☑ The vehicle must be 100% ready to ship at the business opening on the designated ready-to-ship date. Contact Team Alex at least 24 hours before the scheduled ready date if I need to modify that date.

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☑ If the vehicle is not ready when the carrier is en route or arrives, the transport order may be subject to a "no load" fee ranging from 25% to 100% of the transport fee.

 

☑ The originating party is responsible for ensuring they provide the carrier with the correct vehicle and documenting the number of keys, books, and accessories on the BOL.

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Delivery

 

☑ The customer will not agree to a carrier's request to leave the vehicle and hide the keys. Team Alex requires all vehicles to be received, inspected, and signed for by a delivery representative. Any vehicle not inspected by the delivery contact at the time of the delivery and any damage not documented and reported to Team Alex will lose the right to file a damage claim.

 

☑  It is the customer's full responsibility to watch the informative videos, read all instructions, and review all emails sent by Team Alex regarding my vehicle transport.

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☑ Personal items cannot be placed in the vehicle. The carrier's cargo insurance only covers the vehicle itself. Shipping personal items along with the vehicle is at the shipper's own risk. The carrier may request additional payment for the added weight or cancel the shipment altogether.

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☑  The person receiving the delivery needs to be there when the carrier arrives. If the recipient is unavailable, the customer should arrange for a neighbor, family member, or friend to meet the carrier instead and inspect the vehicle. The carrier may also need to coordinate with the customer to meet at a nearby location suitable for a large truck.

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☑ Team Alex instructs carriers to pick up and deliver vehicles between 8:00 a.m. and 8:00 p.m. local time. If you agree with a carrier for later delivery, please be aware that inherent transport delays can easily push the delivery past 9:00 p.m. or even later, potentially as late as 1:00 a.m. We recommend that you do not agree to a later delivery time and instead request that the vehicle be delivered on the following day. 

 

☑ Team Alex and the carrier will make every effort to deliver vehicles on time and meet target delivery dates approximately 99% of the time. However, they cannot control factors such as traffic, breakdowns, roadwork, or other unforeseen shipment delays. Delays are an inherent part of the shipping industry, and no compensation or discounts on shipping rates can be provided due to delays.

 

☑ If, for any reason, including but not limited to transport damage, the receiving party refuses to take possession of the vehicle after reasonable efforts have been exhausted, the dealership will be responsible for shipping it back to the origin and paying applicable storage fees.

 

Damage

 

☑ Any damages must be reported to Team Alex and submitted on a damage claim form within 24 hours of delivery. It's important to report damages within this timeframe and note them on the Bill of Lading (BOL) signed by both parties or to document them with pictures and/or video while the carrier is still present. Failure to report damages within 24 hours and note them on the BOL or with a video may result in insurance companies not accepting a claim and not paying for the damages.

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☑ If damage occurs during loading, the origin party must not release the vehicle. They should immediately contact Team Alex unless the damage is minor and the receiving party has been notified and has agreed that shipping should continue.

 

☑ After submitting an internal damage claim, the ShipYourCarNow claims team will be my point of contact for updates and information concerning the claim, not Team Alex. No vehicle repairs should be initiated until a ShipYourCarNow claims team representative gives instructions. I also acknowledge that I will not receive compensation other than repairing or replacing the vehicle's damage.

 

☑ The carrier's cargo insurance covers damage caused by driver negligence and accidents. However, the carrier's insurance does not cover "Acts of God," such as weather events or flying debris. Damage from "Acts of God," like a cracked windshield or paint chips from flying debris, will be covered by the vehicle's insurance and compensated by that insurance, not by the carrier or SYCN and their respective insurance. This policy is not unique to SYCN but is shared amongst most transport companies.

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We encourage you to visit our FAQ page, where many of the most common questions are addressed.