Readiness

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The ESTIMATED pickup window is 1 - 4 (business days) from the ready-to-ship date unless otherwise noted. If a vehicle is coming from a dealership, only that dealership can provide an actual ready date.

 

☑ Pickups/deliveries may be made on Saturdays or Sundays, but they're not counted because many dealerships and carriers are closed

 

☑ The vehicle must be 100% ready to ship at the business opening on the designated ready-to-ship date, and I need to contact Team Alex at least 24 hours ahead of the scheduled ready date if I need to modify that date.

 

☑ If the vehicle is not ready when the carrier is en route or arrives, the transport order may be subject to a "no load" fee ranging from 25% to 100% of the transport fee.

 

☑ The originating party is responsible for ensuring they provide the carrier with the correct vehicle and documenting the number of keys, books, and accessories on the BOL.

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Double Brokering

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☑ When you hire us to transport your vehicle, we maintain exclusive rights to that transport. If we discover that another broker has listed the vehicle on the national load board, we will cancel the load immediately, and our original quote will no longer be valid.

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Chain of Custody

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☑ To ensure the vehicle’s chain of custody is maintained and combat carrier fraud, please instruct the person at the pickup location to take photos of the carrier's driver's license, the vehicle's odometer, and any additional items being transported with the vehicle. The delivery contact should follow the same procedure to document the mileage and the individuals involved in both the pickup and delivery of the vehicle. Please note that vehicles going to or from an auction do not need to follow this procedure at the auction site.

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Shipping & Delivery

 

☑ It is the customer's full responsibility to watch the informative videos, read all instructions, and review all emails sent by Team Alex regarding vehicle transport. I will view the informative videos and read the emails sent to me by Team Alex concerning my vehicle transport.

 

☑ The customer will not agree to a carrier's request to leave the vehicle and hide the keys. Team Alex requires all vehicles to be received, inspected, and signed for by a delivery representative. Any vehicle not inspected by the delivery contact at the time of the delivery and any damage not documented and reported to Team Alex will lose the right to file a damage claim.

 

☑ Personal items cannot be placed in the vehicle. The carrier's cargo insurance only covers the vehicle itself. Shipping personal items along with the vehicle is at the shipper's own risk. The carrier may request additional payment for the added weight or cancel the shipment altogether.

 

☑ Please make sure that someone is available to receive the delivery when the carrier arrives. If the recipient is unable to be present, the customer should arrange for a neighbor, family member, or friend to meet the carrier and inspect the vehicle. Do not ask the driver to simply drop off the vehicle and hide the keys. If the vehicle is not inspected at the time of delivery, you will forfeit your right to file a damage claim, as the chain of custody will be broken. 

 

☑ If, for any reason, including but not limited to transport damage, the receiving party refuses to take possession of the vehicle after reasonable efforts have been exhausted, the dealership will be responsible for shipping it back to the origin and paying applicable storage fees.

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Possible Delays

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☑The carrier will make every possible effort to deliver vehicles on time and meet target delivery dates approximately 99% of the time. However, it's important to note that factors such as traffic, breakdowns, roadwork, and other unforeseen shipment delays are beyond our control. Delays are an inherent part of the vehicle transport industry. Therefore, ALL DATES ARE ESTIMATED. Please understand that we are unable to offer compensation or discounts on shipping rates simply due to delays.

 

Alternate Delivery/Pick-Up Locations

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☑  The carrier will strive to deliver directly to your location, but unfortunately, this is not always feasible. Vehicle transporters may face fines for obstructing traffic during loading or unloading. Moreover, regulations often restrict heavy trucks from entering residential areas. Following these rules helps prevent damage to cargo and property, especially on narrow or tree-lined streets. 

If a large transport truck cannot easily access your street or neighborhood, it may be necessary to arrange for pick-up or delivery at a nearby location better suited for large vehicles. Recommended locations include parking lots at shopping centers, big box stores, schools, or churches. Please coordinate the delivery details directly with your carrier or driver in advance, using the contact numbers provided in your dispatch notice.

The carrier can suggest a suitable location for pickup or delivery, provided it is no more than 2 miles from the intended location. However, this 2-mile rule does not apply to individuals living in remote or rural areas. In those cases, you may need to meet near the nearest interstate highway.
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Damage

 

☑ Any damages must be reported to Team Alex and submitted on a damage claim form within 24 hours of delivery. It's important to report damages within this timeframe and note them on the Bill of Lading (BOL) signed by both parties or to document them with pictures and/or video while the carrier is still present. Failure to report damages within 24 hours and note them on the BOL or with a video may result in insurance companies not accepting a claim and not paying for the damages.

 

☑ If damage occurs during loading, the origin party must not release the vehicle. They should immediately contact Team Alex unless the damage is minor and the receiving party has been notified and has agreed that shipping should continue.

 

☑  The carrier is responsible for documenting any existing damages or blemishes on a vehicle and noting them on the bill of lading when loading and delivering the vehicle. They are not responsible for acting as a third-party appraiser and inspecting the vehicle on behalf of the receiving party.

 

☑ After submitting an internal damage claim, the ShipYourCarNow claims team will be my point of contact for updates and information concerning the claim, not Team Alex. No vehicle repairs should be initiated until a ShipYourCarNow claims team representative gives instructions. I also acknowledge that I will not receive compensation other than for repairing or replacing the vehicle's damage.

 

☑ The carrier's cargo insurance covers damage caused by driver negligence and accidents. However, the carrier's insurance does not cover "Acts of God," such as weather events or flying debris. Damage from "Acts of God," like a cracked windshield or paint chips from flying debris, should be covered by the vehicle's insurance and compensated by that insurance, not by the carrier or SYCN and their respective insurance. This policy is not unique to SYCN but is shared amongst most transport companies.

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Cancellation Policy

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We do not impose a cancellation fee until your vehicle has been assigned to a carrier. You can cancel your order without any charges until that point.

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Once your vehicle is assigned to a carrier, but the carrier has not yet started their journey, a cancellation fee of $200 will apply. This fee helps us cover the cost of processing your order, securing a carrier, and verifying their qualifications and insurance.

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If the carrier is already on its way or has arrived at the pickup location, a cancellation fee of $400 will apply. This fee helps cover our costs and compensates the carrier for the "No Load Fee," which accounts for the empty spot and the time they have invested.

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Change Order Fee

 

If your vehicle is assigned to a carrier within the estimated timeline provided in our quote, based on the information you supplied—such as date restrictions, readiness date, and availability—and your vehicle subsequently becomes unavailable, or you decide that the assigned dates do not work for you, we will need to cancel the original carrier and search for a new one. In this case, a $200 administrative fee will be charged to help cover the additional costs of finding a new carrier and, in many instances, compensating the original carrier with whom we had a contract.

 

More Info on "Change Orders"

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We encourage you to visit our FAQ page, where many of the most common questions are addressed.