Frequently asked questions

https://static.wixstatic.com/media/e9bc8f_0802decc55c24867aaf2c99c3becf654~mv2.jpg The QQ Link has proven to be an excellent tool, generating thousands of quote requests. However, the original version had some significant shortcomings. The new version addresses these issues by opening instantly and offering a much more user-friendly experience. It also includes an informative knowledge base that was lacking in the previous iteration. With your QQ Link, you can request a transport quote or place a shipping order from any device in about one minute. Since all your information is already pre-populated, this greatly reduces the amount of information you need to provide when requesting a quote.

The best way to enhance the transportation experience is by establishing realistic expectations from the very beginning. That’s why, as soon as a "Dealer Paid" order is processed, we send an introductory email to your customer. This email contains an explainer video (see below) that guides customers through the transportation process and helps set realistic expectations. https://video.wixstatic.com/video/e9bc8f_b32b9d7ad3aa47b6a8e21d5c5b8bc29f/1080p/mp4/file.mp4 Below the video on the landing page, there is a detailed list of FAQs that addresses common concerns. It also instructs viewers to contact Team Alex for any inquiries related to transport. Visit the "Dealer's Customer" Intro page to see the full version including all the informative FAQ's (https://www.team-alex.com/dcxintro)

https://static.wixstatic.com/media/e9bc8f_971cadd9794d49df9928327a537d1db2~mv2.jpg Many dealerships choose to distance themselves from the transportation process, which is why they refer customers to Team Alex. To keep these dealerships informed, Team Alex has implemented an automated system that sends a read-only copy of the customer’s quote to the referring dealership contact, provided we have that information. This allows the dealership to know the quoted price and estimated timelines for the customer.

https://static.wixstatic.com/media/e9bc8f_531693525ceb4999b874469bd6639eed~mv2.jpg Once the customer places their transport order, you will receive an email confirming the vehicle's readiness date. We will not begin searching for a carrier until we receive your "Green Light."

https://static.wixstatic.com/media/e9bc8f_99458fd24f0f4c72aed6e6d2d81055a7~mv2.jpg In the past few months, Team Alex has introduced new quotes that include estimated timelines for pickup and transit. Each quote also contains links to informative videos that explain what is covered by insurance and a convenient "Book It" button for placing transport orders. https://static.wixstatic.com/media/e9bc8f_11623b1b1bd14b9e819bad7285f00c3e~mv2.jpg What is covered by the carrier's cargo insurance (https://www.team-alex.com/cargo-insurance) https://static.wixstatic.com/media/e9bc8f_a326afc2ebb64927bdabd298f59166fa~mv2.jpg

https://static.wixstatic.com/media/e9bc8f_dd25ae6f7a694edc878405c006b2ba2f~mv2.jpg Team Alex is dedicated to setting realistic expectations from the start. Therefore, these quotes will include an advisory section when necessary, providing updates on current market conditions or weather that may impact transportation.

https://static.wixstatic.com/media/e9bc8f_ba38c46f694040399a31dec8b403a7dc~mv2.jpg Team Alex, alongside S Y C N Auto Logistics, has implemented strict fraud protection protocols in response to the rise in carrier fraud. New integrations have been introduced to enhance fraud prevention and establish a secure chain of custody between origin and destination contacts.

https://static.wixstatic.com/media/e9bc8f_a6215771193047489bf2a7f388ad2663~mv2.jpg Since the origin contact plays a crucial role in preventing fraud, we now send them an email outlining their responsibilities. We also include a video explaining how they can assist in fraud prevention once your transport order is processed. https://video.wixstatic.com/video/e9bc8f_9abd5f95bf034601a7d03b864ede5d57/1080p/mp4/file.mp4 🔴 We strongly encourage you to take a moment to watch this video, which outlines the key responsibilities of the original contact in preventing carrier fraud.

https://static.wixstatic.com/media/e9bc8f_98d6971dd83f4709a2a77a9c5dc69fe1~mv2.jpg Once the order is assigned to a carrier, both the origin and destination contacts will receive a dispatch notice. This notice will include the carrier's contact information, MC number, and an embedded picture of the driver's license and transport truck for verification by both parties.

https://static.wixstatic.com/media/e9bc8f_559c13cbbf294d619347f81fff7133df~mv2.jpg Team Alex understands the importance of knowing how to respond in the rare event of transport damage. To address this, they are sending out an email titled "Just in Case." This email outlines the necessary steps to take and includes a link to a video on cargo insurance coverage. Once a vehicle is picked up, all parties involved will receive this email notification. https://video.wixstatic.com/video/e9bc8f_b39e7cabb64741c9934311a3a8b52253/1080p/mp4/file.mp4

https://static.wixstatic.com/media/e9bc8f_f01de6359d2e4da1b17cd172c342f454~mv2.jpg Alex's main goal is to become the best in the industry at transporting vehicles for dealerships and their customers. He aims to revolutionize the sector and establish Team Alex as a leader in delivering exceptional customer service. To tackle the challenges faced in the vehicle transport sector, customers will have access to a wider range of choices and more information, which will help minimize delays. One of Alex’s advantages is that he designs and develops all of his own integrations. Unlike many other transport brokers who outsource this work and lack practical experience in the logistics world, Alex has firsthand knowledge of its challenges. When developing integrations, there are several common goals to keep in mind: 1. Answer questions before they are asked. 2. Address challenges before they arise. 3. Set realistic expectations upfront. 4. Minimize the exchange of information back and forth. 5. Eliminate wasted time on phone calls. 6. Deliver the best customer service in the industry.