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Value Proposition
To fully appreciate our value proposition, you first have to understand what our goals were when we started building Team Alex.
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Provide the fastest and best customer service while eliminating the need for phone calls.
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Answer the questions before they get asked.
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Address the issues before they occur.
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Set realistic expectations from the very beginning for all parties involved.
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Educate customers on the transport process.
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Keep customers informed of the status of their transports and any changes that may arise.
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"Once & Done"—Gather all necessary information upfront to eliminate back-and-forth communication when completing a transport order.
Here are just some of the unique things that
we offer our customers.
Communications
Live Chat
Connect with your transport broker in under a minute! Our customers value our fast communication, and we offer a live chat feature via our dedicated texting platform that links you to a real US-based transportation professional (no bots) within seconds during business hours, eliminating the need for callbacks or phone tag.
Lightning Fast Email Response
In today’s fast-paced business environment, the speed and effectiveness of communication can significantly influence the success of any transaction. Team Alex typically responds to most emails within 5 minutes during business hours.
After-Hours Notification
Whenever you contact Team Alex, you will receive a notification informing you if they are currently closed and when you can expect a response, which is typically by the next business day.
Best Customer Service - ZERO Phone Call Required
In today’s fast-paced digital world, customers expect quick service. Gone are the days of long phone holds and waiting for callbacks. Team Alex has created efficient processes that enhance customer service and eliminate time wasted on phone tag.
NO BOTS - You are always dealing with a real human
Customer service centers on building a connection between the provider and the customer. Human interaction is hard to replicate with algorithms. When customers seek assistance, they always chat with a live U.S.-based transport agent from Team Alex.
QQLink 2.0 (New Version)- Quote Tool
QQLink 2.0 - Comprehensive Transport Quoting Tool
Team Alex has developed a comprehensive transport quoting tool that lets you request quotes or place shipping orders from any device. Your contact information is pre-filled, allowing you to focus on your customers while minimizing the time spent on quotes.
Request Two-Way Quotes
Your personal QQLink allows you to efficiently request a round-trip quote without needing to submit a separate quote for the return journey, which is often required with other transportation quote request tools.
Easily Request Quotes for Large Multi-Unit Orders
Your personal QQLink streamlines the process of requesting transport quotes for large quantities of vehicles. Just provide the origin location name and ZIP code. You can add vehicles by pasting VINS or uploading gate passes, or use the quick subform to add one vehicle at a time with the year, make, and model.
Request For A Quote To Be Sent Directly To Your Customer
Team Alex has developed a more efficient way to present transport quotes to your customers when they are managing their own transports. You can request a quote to be sent to your customer via the QQ link. This eliminates an extra step for them and streamlines the decision-making process.
Request Quotes For Large Trucks & Cargo Vans
Unlike many other digital transport quote tools that are limited to cars, SUVs, and pickup trucks, the QQ link can handle all of those vehicles as well as cargo vans and large trucks. It is intuitive and asks all the right questions when requesting a quote.
Request A Copy Of Your Quote To Be Sent To A Colleague
When requesting a quote using your QQLink you can request that we CC a "Read Only" copy of the quote to a colleague at your dealership.
Quote Request - Helper Videos
Team Alex has included helper videos at various stages of the quote request process, particularly at points where users often have questions or uncertainties about specific topics.
Transport Quotes
Comprehensive Transport Quotes
Our quotes provide estimated timelines for pickup and transit, along with links to videos explaining insurance coverage and a "Book It" button for orders. Team Alex is dedicated to setting realistic expectations and includes advisories on current market conditions that may impact transportation.
We Do Not Rely On AI For Quotes
Team Alex values integrations, automations, and AI but believes that creating customer quotes should remain a human task. While the vehicle transport industry is shifting towards AI to cut costs by replacing experienced agents, we disagree with this approach. Until AI can accurately handle quotes, we will continue using traditional methods.
Reassign A Transport Order To Your Customer
In many cases, it's unclear who will be responsible for the transportation costs—whether the dealership or the customer will cover them. Team Alex has simplified the process of reassigning a dealer quote to a customer, making it easy to convert it into a customer-paid order.
"Read Only" Copy of your Customer's Quote
When a dealership refers a customer and that customer requests a quote, we provide a read-only copy of the quote to the referring dealership contact. This also applies if the dealership uses their QQ link to request the quote on behalf of the customer, which is the best way to refer clients to Team Alex.
"Coming Soon" Web-Based Quotes
We are currently working on a significant upgrade regarding our quotes. Since our quotes contain numerous links to various pieces of information, they are often marked as spam and may not reach your inbox. In the near future, you will receive an email and a text message with a link to your quote.
"Coming Soon," The Order Form Will Be A Continuation Of Your Quote
The new web quotes will act as your order form, pre-filling the information you provided when requesting your quote. This feature saves you time by eliminating the need to re-enter your details for your transport order.
Dispatch & Fraud Prevention Protocals
Strict Fraud Prevention Protocols
In response to the rise in carrier fraud, Team Alex has implemented stringent protection protocols and new integrations to enhance fraud prevention. We now use HIGHWAY, a leader in carrier verification. Once your transport orders are assigned, you'll receive dispatch contact information, the MC number, and a verified picture of the driver's license and transport truck.
Dispatch Notices That Include Carriers' DL & Truck Picture
You can go through the best vetting process in the world, but if the original contact cannot verify that the assigned carrier is indeed the one showing up to pick up the vehicle, then all that effort has been in vain.
Origin Contact - Fraud Prevention Email
Since the origin contact is essential for fraud prevention, we now send them an email detailing their responsibilities. Additionally, we include a video that explains how they can assist in preventing fraud once your transport order is processed.
Origin Contact - Fraud Prevention 🎥Video
This informative fraud prevention video is emailed to the origin contact once an order is processed, along with detailed instructions explaining their role in preventing carrier fraud.
Orders - Dealer Paid
Customer Intro Email
After submitting a transport order for a private individual, the destination contact will receive an email containing an introductory video that explains our transport process. The email will encourage them to reach out to Team Alex with any questions they may have. You will also receive a copy of this email. This video is designed to set realistic expectations and help customers understand what to expect during the transportation process.
Customer Intro 🎥 Video
Here is our customer introduction video, which guides customers through the transport process and sets realistic expectations for what they can expect.
"Just In Case" Email
After a vehicle is picked up, both parties will receive an email titled "Just in Case," which outlines the steps to take in the rare event of transport damage. This email also includes a video.
"Just In Case" 🎥 Video
This video outlines what to do in the rare event of transport damage.
"Customer" Delivery Video
Team Alex is committed to improving the customer experience by educating clients about the transport process. We’ve created a delivery video that explains the steps for delivering a vehicle to a private location, which is sent to every customer receiving a car at home.
"Customer" Delivery🎥 Video
Take a minute to watch our video that explains the steps for delivering a vehicle to a private location. This video is sent to every customer receiving a car at home.
🟥 "Coming Soon," Transport Status Link
In the near future, Team Alex will be implementing one of the most innovative transport tools in the industry. The transport status link will provide real-time updates on the status of each transport. Additionally, it features a message center that allows you to easily send messages to all carrier contacts with just a few clicks. There is also a dynamic knowledge center that addresses the most common concerns at every stage of the transport process.
🟥 "Coming Soon," Dealer Portal
Team Alex is excited about the upcoming launch of their dealer portal, which will be available in the next few months. This portal will enable dealer contacts to view quotes and access information about current and past orders, including their statuses. Users will have the ability to download invoices, check payment statuses, and access bill of lading documents. Furthermore, managers and accounting staff will be able to review all orders and quotes for their dealership, or for multiple dealerships if they oversee more than one.
Orders - Customer Paid
"Ready Date" Confirmation Email
Upon requesting a transport quote, the referring dealer will receive a read-only copy of the customer's quote. Once they move forward with their order, the dealer contact will receive an email confirming the order and requesting a "Green Light" on the ready date.
"We Have A Video For That"
Vehicle logistics involve many moving parts, and it’s essential for customers to understand the process for a positive experience. We believe explainer videos are the best way to educate them, which is why Team Alex has produced over 100 of them.
Stay tuned for more updates from Team Alex.
Explainer Videos
Team Alex offers a wide range of explainer videos aimed at simplifying the complexities of vehicle transport. In today's fast-paced world, where attention spans are shorter than ever, these engaging videos serve as a valuable resource, making complicated information more accessible and understandable for everyone.